Customer Satisfaction

show that you care with mobile surveys

Customer satisfaction is important because it provides marketers and business owners with metrics that they can use to manage and improve their business

Learn more about customer satisfaction


Mobile Survey Solutions

Engage Australia's mobile survey solutions allow organisations to send surveys to a mobile phone within minutes and is ideal for quick opinion gathering and short surveys.

The Engage platform can create interactive surveys using SMS, mobile web and automated voice that enables customers to provide feedback and opinions instantly using automated communication.

Responses are automatically recorded by our online reporting system, allowing you to easily view and
analyse them.

No development time or complex APIs are required. Simply configure a survey in our messaging platform and schedule.

Alternatively you can utilise our client services team to help build your survey.

Regulatory advice is also available through our local Compliance team.

  1. Quick and easy to set up

  2. Receive immediate feedback, allowing instant action on critical business information

  3. Cost effective using low cost forms of automated communication

  4. Contact your audience anytime, anywhere

  5. An un-obtrusive way of communicating with your survey audience – they can respond when convenient

  6. Increased response rates compared to email surveys


Features

Survey Types

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Choice of SMS, mobile web form or automated voice surveys

  • Ability to send customised messages and responses to individual users
  • Text to speech or pre-recorded voice file options for automated voice surveys
  •  Single or Multi-stage surveys

Question Types

A range of survey question types

  • Single or Multiple Selections
  • Yes / No
  • Ratings and Percentages
  • Question / Free Form Comment
  • Opinion surveys
  • General measurement of customer satisfaction
  • Specific post event surveys
  • Quantitative and qualitative options
  • Tracking surveys

Scheduling & Reporting

  • One off, or recurring surveys can be automatically scheduled
  • Automated reminder messages to consumers
  • Downloadable CSV files to upload into your existing CRM or Research Programmes
  • Online reporting tools
  • Sub account hierarchies to track results and costs to different departments, clients, or campaigns

Who can use Mobile Surveys?

  • Media Owners – Feedback from your audience at any time. This might include rating new content or programmes, completing a survey of the day or getting insights on national / international issues
  • Brands – Regular snapshots of brand perception, particularly post advertising events and benchmark against the competition
  • Utilities – Measure customer satisfaction at any time, or complete post event surveys, for example, after an engineer has visited customer premises
  • Retailers & Mail Order Companies – Gauge customer satisfaction after a delivery.
  • Market Research Companies – Enhance your portfolio of services to add more value to your clients, generate additional revenue and improve response rates
  • Advertising Agencies – Add interactivity to advertising by asking for consumer feedback. Demonstrate the effectiveness of the advertising campaign and generate new leads for your clients
  • Event Organisers – Instant feedback on speakers and sessions
  • Charities – Gauge public opinion and measure fund raising opportunities
  • Political Parties – Exit poll research, opinion polls and approval ratings
  • Public Sector Organisations – Healthcare, Education, Housing, Transport
 
Photo by rvlsoft/iStock / Getty Images

Top Tips

  • Keep mobile surveys short, sweet and simple
  • Make mobile surveys relevant and specific
  • Send mobile surveys at a convenient time for people

Did you know?

  • The percentage of SMS messages opened is 98%
  • The average response time to an SMS is 90 seconds
  • SMS containing web links have a 19.3% click through rate
  • The average response rate to an SMS is over 20%
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